Returns & Exchanges
Due to the intimate nature of our products, we can only accept returns on items that are unopened and in their original, sealed packaging within 30 days of purchase. If you encounter a technical fault, your device is covered by our comprehensive one-year manufacturer warranty.
Check Eligibility
Ensure your item is unused, unopened, and still in its original shrink-wrap or security-sealed packaging to qualify for a refund.
Contact Support
Email our customer care team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Package Your Item
Securely pack the product in a plain, discreet shipping box and clearly write your assigned RMA number on the outside of the package.
Ship and Track
Send the package back to our distribution center using a tracked shipping service to ensure your return is processed and your refund is issued promptly.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing